FAQs

Are there early check-ins or late check-outs?

Each case will need to be reviewed and answered based on availability and schedules. While there are no guarantees of ability to check in early or check out late, we will let you know.

Do I need tire chains?

By law, you are required to carry chains in your vehicle when traveling the mountains in winter months, even if they are not required to be worn. Highway patrol may stop you at any time to confirm that chains are in your vehicle. Vehicles with 4-wheel drive also need to carry chains. For further details or questions contact The Road and Snow line (909) 866-ROAD (7623).

How do I check-in/out?

Check-in time is 4pm or later. To check-in, you will need the code to the lockbox which houses the key for the front door. You should have received that prior to your arrival. If not, text 951-401-0494 and ask for the code. Before you leave, please make sure to put the key back into the lockbox for the next guest. Check-out time is 11am. Please make sure to vacate by that time as we do have a limited time for housekeeping to clean before the next guests.

Is there a deposit?

Yes, the deposit is 10% at the time of reservation. The balance will be due 2 weeks prior to arrival date.

When does it snow?

Typically it snows between November and March but can start as early as October and as late as June. Check the weather for up to date information: https://tinyurl.com/LHweather

What is the cancellation policy?

All reservations are fully refundable up to 2 weeks before arrival date. If cancelling within that 2 week window, the fees are non-refundable. Please call the office to cancel.

Why do I have to dispose of my own trash?

Trash disposal at check-out is a citywide ordinance for Vacation Rentals.

Is Big Bear Lake a public lake?

Yes, the lake is open for public use and free to access. Swimming is allowed within 50 feet of shoreline.

Are linens provided?

All linens are provided (bedding, towels).

What if I have another question not listed?

You can call the office at 951-719-1191 or text your question to 951-401-0494

How can I help support Retreat Ministries?

Thanks for asking! If you’d like to give go to tinyurl.com/Lighthousebigbear